Konwledge Management

knowledge management Introduction T he main goal of knowledge management is to improve an organization's efficiency and save knowledge within the company. It was defined by Tan (2010) as: ‘The process of systematically and actively managing and leveraging the stores of knowledge in an organization.’ As Ulrich (1998) remarked: ‘Knowledge has become a direct competitive advantage for companies selling ideas and relationships. ’There is nothing new about knowledge management. Hansen et al (1999) observed that: ‘For hundreds of years, owners of family businesses have passed on their commercial wisdom to children, master craftsmen have painstakingly taught their trades to apprentices, and workers have exchanged ideas and know-how on the job.’ But they also commented that: ‘As the foundation of industrialized economies has shifted from natural resources to intellectual assets, executives have been compelled to examine the knowledge underlying their b...